Customer Service Representative
SRG is seeking highly motivated and empathetic call center agents. In this critical role, you will be facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations, and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.
Remote
- Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence
- Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
- Meet department productivity and performance metrics to include consistent and regular attendance, adhering to published schedule, and prioritizing workload to answer incoming calls
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training and become fully proficient in resolving all customer inquiries
- Regular and consistent attendance
- Strong phone contact handling skills and active listening
- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
- Prolonged periods sitting at a desk and working on a computer
Apply Now
Position:
First Name:
Last Name:
Email:
Phone Number:
Currently Located In:
Available Start Date:
Resume:
The questions below are designed for demographic data collection purposes only. They are entirely optional and will not be taken into account when evaluating candidates for the position. Your responses to these questions will be kept confidential and solely used for statistical analysis.
Your application has been submitted